Guest Reviews in Columbia, MO

Excellent, helpful and kind front desk staff. Welcoming and accommodating. I do a lot of driving across the country. Sometimes I need pet friendly hotels and sometimes I do not. This was a moment where I did not, but I had a very challenging day of driving with weather, etc. and desperately needed amenities. Jason was absolutely wonderful upon my check-in and really helped in more matters than one. He was also the person I spoke to over the phone which really sold me on staying at This particular hotel. Front desk staff in the morning was also very kind and helpful. I really liked the room, it was comfortable, clean. Good water pressure, exceptionally comfortable bed and totally adequate television experience. I do have one complaint. One of the reasons I chose to stay at this hotel was the offer of the hot tub/Jacuzzi in the pool area. after driving for 12 hours, it would have truly been what I needed, and what I had expected, to experience that relief! Unfortunately, it was unusable. Although it was on and advertised as there- the water was cool and murky. I understand there have been some issues surrounding the pool and Jacuzzi realm and hopefully they get that fixed soon! Thank you to the front desk staff.

We reserved the mid option for room. There was ample room and everything was clean and in good working order. The front desk staff was very helpful, pleasant.

I had a very nice stay. The room was good and clean and fresh. It was nearly good enough to rate a 5. However, my check in experience was less than professional and quite unusual. A new front desk employee was being trained which I have no issue with. The woman training the new man was pleasant upbeat and professional in her dress and behavior. What was unprofessional was the clothing the trainee was wearing. A t-shirt with a funny thing on the front. It is actually really funny but out of place and poor judgment on the part of the new employee and the manager or trainer. It’s something that all guests seeing that day will probably not forget anytime soon. I asked to take a picture of his shirt because I thought it was funny and he was more than willing to oblige. He was a really nice guy.

The staff at this hotel are simply amazing! I had called months back and set up a special event here, and in July I was told they dont normally do that event at this location but since I'd worked it out they'd not only honor it but they went above and beyond to help make it special. The general manager Ryan was so helpful and gracious to me and my family. Everyone I came across working the front desk did everything to make us comfortable, even bringing us extra pillows around midnight! The entire place was clean and cozy, fully stocked little store at the front desk, and an awesome breakfast in the morning. I could not have been happier and will definetly be referring people here!